Shipping Policy

Order Processing

• All orders are processed within 2–4 business days (excluding weekends and holidays).

• Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Costs

• Shipping charges for your order will be calculated and displayed at checkout.

• Occasionally, we may offer free shipping promotions which will be clearly stated on the website.

Shipment Confirmation & Tracking

• You will receive a shipment confirmation email once your order has shipped.

• Tracking details will be included so you can follow your package’s journey.

Delays & Exceptions

• Delivery delays may occasionally occur due to high demand, weather, postal service issues, or customs processing.

• If your order is delayed beyond the estimated timeframe, please contact our support team at [zodiacmates@gmail.com].

Lost or Damaged Packages

• Zodiac Mates is not liable for lost or stolen packages after delivery has been confirmed.

• If your package arrives damaged, please contact us immediately with photos so we can assist.

Contact Us
If you have any shipping-related questions, email us at [zodiacmates@gmail.com].